These Terms govern sales concluded at a distance (via the website, e-mail or telephone) between the Seller and the customer. Where the customer is a consumer, mandatory consumer-protection rules apply and prevail over any conflicting clause below.
DEFINITIONS
"Seller" / "we" — D i g l l y s.r o., Oktobrova 689 / 10 , 92401 Galanta, Slovakia · IČO: 54 27 30 30 · IČ DPH: 212 163 37 12, e-mail wristbands.eu@gmail.com, phone +421 951 646 335; also the data controller (Article 13).
"Customer" / "you" — any buyer, whether a consumer or a business.
"Consumer" — a Customer who is a natural person acting wholly or mainly outside their trade, business, craft or profession. Clauses addressed to "consumers" apply only to such persons, and mandatory consumer-protection rules always prevail over any conflicting provision of these Terms.
"BAT" — the print proof (from the French bon à tirer, i.e. the "approved-for-printing" proof) that the Customer approves before production. "BAT" is used throughout these Terms to mean this print proof.
PREAMBLE
D i g l l y s.r o. specialises in the distance sale of identification products such as wristbands. The Seller operates exclusively online; all products are listed on the website. No paper catalogue is distributed.
ARTICLE 1 — SCOPE AND FORMATION OF THE CONTRACT
1.1 These Terms govern the sale of the products offered on the website on the day the order is placed, regardless of whether the order is placed via the Internet, e-mail or telephone.
1.2 When ordering through the website, the Customer completes the order form with their own data and is invited to review it before confirming. The Customer is responsible for the accuracy of the information provided; this information appears on the invoice. The Seller is not liable for delivery or invoicing errors caused by incorrect data supplied by the Customer. Invoice details cannot be changed after shipment.
1.3 The contract is formed when the Seller confirms acceptance of the order (order confirmation). The price applicable is the one displayed and confirmed at the time of the order.
1.4 An individual written quotation is valid for 30 days from its date, after which the Seller is no longer bound by it. For orders placed via the website, the price is the one displayed and confirmed at the time of the order (Articles 1.1 and 1.3).
1.5 Before confirming the order the Customer is given the opportunity to read, and must actively accept, these Terms (for example by ticking a box). They are available on the website at any time and a copy is provided on a durable medium with the order confirmation (Article 1.12). Each version is dated; the version in force at the date of the order applies.
1.6 For printed/personalised orders, production starts only after the Customer approves the BAT (Article 2).
1.7 Verification of the order. The Seller may request information reasonably necessary to verify that an order is legitimate — for example confirmation sent from the official or company e-mail address or telephone number of the relevant venue or organiser, or business documents such as a VAT identification number or a commercial-register extract. The Seller does not require a personal identity document. This processing is based on the Seller's legitimate interest in preventing fraud and unauthorised use (Art 6(1)(f) GDPR) and is limited to what is strictly necessary; the information is reviewed only to verify the order, is not retained longer than necessary to complete or defend it, and is processed under the Privacy Policy (/privacy-policy). Providing the requested verification is a condition of processing the order; if the Customer declines, the Seller may refuse or cancel the order under Article 1.8 and refund any payment.
1.8 Right to refuse or cancel an order. As the contract is formed only upon the Seller's confirmation (Article 1.3), the Seller may refuse or cancel any order, in whole or in part, on objective grounds and without being obliged to enter into a contract, in particular where:
(a) the information provided is incorrect or cannot be verified;
(b) a previous order remains unpaid or in dispute;
(c) the order appears abnormal or is placed in bad faith;
(d) the Seller suspects fraud or unlawful use within the meaning of Article 1.9;
(e) the Customer requests something contrary to law, to these Terms, or to the Seller's objective and non-discriminatory commercial policy (for example minimum order quantities, accepted payment methods, or the geographic areas to which the Seller offers delivery, which apply equally to all customers regardless of nationality or place of residence); or
(f) the Customer behaves improperly towards the Seller or its staff, including insults, threats, harassment, or abusive or aggressive conduct.
For the avoidance of doubt, the Seller does not refuse or treat customers differently on the basis of nationality, place of residence, race, ethnic origin or any other protected characteristic; refusal rests solely on the objective grounds above. Where an order is refused or cancelled after payment, the Seller refunds the amount paid in full; no contract is formed and the Seller incurs no further liability.
In addition, if a Customer engages in insults, threats, harassment or abusive or aggressive conduct toward the Seller or its staff during performance of an order, the Seller may, after a warning where appropriate, restrict communication to written form and, for serious or repeated conduct, suspend performance or terminate the contract; the Seller then refunds any sum paid for work not yet performed, less the reasonable, evidenced cost of work already carried out (Article 9.3). Statutory and contractual obligations are otherwise unaffected.
1.9 Legitimate use of identification and access-control products. The products are identification and access-control wristbands. The Seller does not knowingly sell to any person seeking to obtain unauthorised entry to an event or venue, or to reproduce, imitate or counterfeit wristbands used by an event, organiser or venue. Before accepting an order, the Seller may ask the Customer to demonstrate a legitimate connection to the relevant event or venue — for example by ordering from an official or professional e-mail address, or by providing reasonable proof of association with the organiser or operator (event, festival, club/disco, bar, swimming pool, hotel and similar). Any such proof is processed solely to verify the order, on the basis of the Seller's legitimate interest in preventing unauthorised access and counterfeiting (Art 6(1)(f) GDPR), is limited to what is necessary, and is not retained longer than necessary to complete or defend the order; this verification is applied on the same objective basis to all customers irrespective of nationality or place of residence. Any order the Seller reasonably believes is intended to gain unauthorised access, or for any fraudulent or unlawful purpose, will be refused or cancelled under Article 1.8 and any payment refunded. The Customer warrants, on each order, that their use of the products is and will be lawful and duly authorised; where the Customer is a business, the Customer shall indemnify the Seller against any third-party claim, cost or damage arising from any unauthorised, fraudulent or counterfeiting use of the products, irrespective of any check the Seller carried out. Nothing in this clause limits a consumer's mandatory rights.
1.10 Prohibited content and right of conscience. The Seller will not print, and will refuse or cancel, any order whose content is unlawful — in particular content promoting or depicting Nazism, fascism, terrorism, or symbols whose production, sale or display is prohibited or restricted by law in the Slovak Republic (the Seller's place of establishment) or in the Customer's country of delivery. In addition, the Seller may, at its sole discretion, refuse or cancel any order it considers contrary to its ethical values, including content promoting extremism, violence, hatred or discrimination, or intended for an event, group, band or purpose that openly promotes such ideologies. This right is exercised on the basis of the content or purpose of the order, never on the basis of any protected characteristic of the Customer, and wherever possible before acceptance of the order; where exercised after payment, the amount paid is refunded in full and no further sum is due from either party. The Seller acts solely as executor of the Customer's instructions, does not endorse and assumes no responsibility for the content it is asked to print, and is under no obligation to verify or monitor the lawfulness or meaning of supplied content; the Customer warrants that the supplied content is lawful and not prohibited and remains solely responsible for it.
1.11 Amendments. The Seller may amend these Terms at any time, for example to reflect changes in law or its services. Each version is dated and published on the website. The version in force at the date the Customer places an order governs that order; amendments do not apply retroactively to orders already confirmed.
1.12 Confirmation on a durable medium. Within a reasonable time after conclusion of the contract, and at the latest upon delivery, the Seller provides confirmation of the contract on a durable medium — the order-confirmation e-mail and/or a PDF document (set out in the body of the e-mail or attached to it) — reproducing these Terms, the pre-contractual information and, where applicable, the information on the right of withdrawal. For personalised orders, the consumer's acknowledgement that the right of withdrawal is lost is recorded at BAT approval (Article 6.4).
1.13 Authority to order for a business. A person placing an order on behalf of a business or organisation warrants that they are authorised to bind it; that business or organisation is the Customer and is liable for the order.
ARTICLE 2 — PRINT PROOF (BAT) AND QUALITY TOLERANCES
2.1 The BAT is an approval document, not a colour-accurate reproduction of the final print. By approving the BAT the Customer accepts the qualitative tolerances in this Article. Printing is an industrial process and is never an exact reproduction of what the Customer sees on screen or of a supplied reference. The tolerances below reflect recognised printing and textile-industry standards and form part of the agreed characteristics of the goods; they are taken into account in assessing conformity but do not exclude or limit the consumer's legal guarantee under Article 7.
2.2 Customer's approval of the BAT (content responsibility). The BAT shows the exact content and layout to be printed (text, spelling, names, dates, numbers, logo placement). The Customer must check the BAT carefully before approving it. By approving the BAT, the Customer confirms that this content is correct and takes responsibility for it as the Customer supplied and approved it; this responsibility does not extend to printing or production faults introduced by the Seller. An error present in the content the Customer themselves supplied and approved is not a lack of conformity, and a corrective reprint of such customer-originated content is a new, chargeable order. The Seller may, as a one-off courtesy, point out an obvious spelling or grammar issue; any such remark is non-systematic and non-reliable and transfers no responsibility for checking content to the Seller. The Seller's legal guarantee of conformity under Article 7 is not affected and continues to apply to manufacturing defects and to any discrepancy between the goods delivered and the approved BAT.
2.3 Colours and screen rendering. Colours shown on a screen are displayed in RGB and every monitor, phone or device renders colours differently; the printing process uses different colorants and a different colour space, so the printed result may differ from what the Customer saw on screen. Exact matching of a provided Pantone or on-screen reference cannot be guaranteed. In particular:
Material colour: shade variations may occur between the BAT and production, and within a single production run, due to different dye baths.
Print colour: the process and inks differ between the BAT and production; rendering may differ slightly (especially light ink on a dark background).
A colour difference between the screen/Pantone reference, the BAT and the production result, within the limits described above, is inherent to the printing process and does not constitute a lack of conformity within the meaning of Article 7; it gives no right to reprint, replacement, price reduction or refund.
2.4 Dimensions and material.
Dimensions: a tolerance of +/- 5% applies, per textile-industry standards.
Weight / thickness of the material: a tolerance of +/- 5% to 8% applies.
2.5 Print position. The exact position of the print on each individual wristband — both horizontal and vertical — is not guaranteed and may vary slightly from one piece to another. Such variation is inherent to the printing process and does not constitute a lack of conformity.
2.6 Minor printing imperfections and make-up of quantities. Printing is carried out in high volume on flexible material in sheets. A small proportion of pieces — up to 2% of the quantity ordered — may carry a minor printing imperfection (for example a slightly smudged colour or a small print error) despite reasonable quality control. This is inherent to the process and, within this tolerance, does not constitute a lack of conformity within the meaning of Article 7. Obvious or significant errors identified by the Seller before dispatch are corrected and reprinted.
Where defective pieces occur within a production sheet, the Seller compensates by producing additional pieces, so that the quantity of good, usable pieces delivered meets or exceeds the quantity ordered. Any imperfect pieces may remain within the delivered sheets; they are not charged to the Customer and are not counted towards the ordered quantity. The Customer therefore receives at least the ordered quantity of good pieces.
2.7 Occasional unprinted pieces. Although the printing equipment counts the pieces, an isolated piece may occasionally pass through unprinted (blank); this is rare and unintended. Provided the Customer still receives at least the ordered quantity of good, usable pieces (Articles 2.6 and 2.8), the occasional unprinted piece is within tolerance, does not constitute a lack of conformity, and the Seller is not obliged to reship. Significant or systematic unprinted output is treated as a lack of conformity under Article 7.
2.8 Quantity tolerance. For consumers, the Seller delivers at least the ordered quantity of good, usable pieces; any over-delivery is supplied at no extra charge. A downward quantity tolerance applies only where expressly agreed (for example very large business print runs), in which case, for printed goods, the Seller fulfils its obligation even if the delivered quantity differs from the ordered quantity by up to 3% (over or under) and the invoice is adjusted to the quantity actually delivered (for example, a shortfall of 20 pieces on an order of 10,000 is within tolerance). The tolerances in Articles 2.6, 2.7 and 2.8 are assessed independently; imperfect or unprinted pieces under 2.6 and 2.7 are disregarded when calculating the delivered good quantity for the purposes of this Article.
2.9 Where the Customer supplies the logo/artwork, the Seller is not liable for defects originating from the supplied file (e.g. low resolution, RGB colours, incorrect dimensions or fonts).
2.10 Intellectual-property rights in supplied content.
(a) Warranty. The Customer warrants that they hold all rights necessary (including copyright, trademark, registered designs and image rights) to any logo, brand, name, design, text or other content they supply or ask the Seller to print, and that such content infringes no third-party right and breaches no applicable law.
(b) The Seller acts solely as the executor of the Customer's printing instructions: it does not check, and assumes no responsibility for, the ownership, registration status or lawfulness of the supplied content, and relies entirely on the Customer's warranty. The Seller may refuse any order whose content appears manifestly unlawful or infringing, but is under no obligation to carry out any such check, and no such refusal makes the Seller a publisher of, or responsible for, the content.
(c) Business customers shall indemnify and hold the Seller harmless against any third-party claim, action, cost, penalty or damage arising from the supplied content or from its printing on the Customer's instructions.
(d) Consumers are liable, to the extent permitted by mandatory law, only for loss actually caused by their breach of the warranty in (a), and are not liable for loss caused by the Seller's own fault or negligence; nothing in this clause limits a consumer's mandatory statutory rights.
(e) The warranty and the obligations in this Article survive completion, refusal, cancellation or termination of the order.
2.11 Proof turnaround. The Seller issues the BAT within a reasonable time after the order and artwork are received. Production and delivery times (Article 5) run from the Customer's approval of the BAT and are suspended while approval is pending. If the Customer does not approve or comment within 30 days despite a reminder, the Seller may treat the order as suspended or cancelled and is not responsible for the resulting delay.
ARTICLE 3 — PRICES, VAT, DISCOUNTS
3.1 Prices on the website are shown excluding transport, which is added at checkout. The total price including all taxes and delivery costs is shown before the Customer confirms the order.
3.2 VAT is applied according to the rules in force, depending on the country of delivery and the Customer's status. A valid VAT number must be entered and validated at the time of the order; otherwise VAT is charged. The invoice certifies the VAT treatment applied.
3.3 Manifest pricing errors. Where a product is displayed at a manifestly incorrect price (an obvious error that a reasonable customer would recognise as wrong), the Seller is not obliged to supply at that price; it will inform the Customer as soon as possible and offer to confirm at the correct price or to cancel with a full refund. No contract is concluded at the erroneous price.
3.4 Discount codes and vouchers are valid only for the period, products and conditions stated, are non-transferable, cannot be exchanged for cash, and (unless stated) cannot be combined. The Seller may withdraw or refuse a code obtained or used in breach of its conditions or in bad faith. Where an order paid in part with a discount is refunded, the refund reflects the amount actually paid.
ARTICLE 4 — PAYMENT
4.1 Orders are payable by the means offered at checkout (e.g. card, PayPal, bank transfer). Unless otherwise agreed in writing, payment is due when the order is placed.
4.2 The Seller may decline or suspend an order from a Customer who has not paid, in whole or in part, a previous order.
4.3 Late payment may give rise to statutory late-payment interest as permitted by applicable law. Mandatory consumer-protection rules are unaffected.
4.4 Equal access to payment. The Seller does not apply different conditions of payment based on the Customer's nationality, place of residence, the location of the payment account, the place of issue of the payment instrument, or the location of the payment service provider within the Union, where payment is in a currency the Seller accepts and (for direct debits/transfers) authentication requirements are met, in accordance with Article 5 of Regulation (EU) 2018/302.
ARTICLE 5 — DELIVERY
5.1 Delivery is made by a carrier appointed by the Seller (currently GLS, FedEx or DHL) to the address indicated by the Customer.
5.2 Delivery times shown are indicative and correspond to the average processing and dispatch time. Saturdays, Sundays and public holidays are not counted. For printed orders, the time runs from approval of the BAT.
5.3 Consumers: unless otherwise agreed, the Seller delivers without undue delay and at the latest within 30 days of conclusion of the contract. If the Seller fails to deliver within that period (or any agreed period) and does not deliver within an additional reasonable period requested by the consumer, the consumer may terminate the contract and obtain a refund. The consumer may terminate immediately, without granting an additional period, where the Seller has refused to deliver or where delivery within the agreed period was essential and this was made known to the Seller.
5.4 Goods travel at the Customer's risk from the moment of handover to the Customer (for consumers: from the moment the consumer, or a third party indicated by them other than the carrier, takes physical possession of the goods — Article 20 of Directive 2011/83/EU).
5.5 On receipt, the Customer should check the parcel. Any visible damage or shortage should be noted on the carrier's delivery document and reported to the Seller by e-mail as soon as possible (and, for any claim against the carrier, within the carrier's time limits). This does not affect the consumer's statutory rights under Articles 6 and 7.
5.6 Where a parcel is returned because the Customer did not collect it, the Seller may re-send it at the Customer's expense or, if the Customer no longer wants the goods, treat the matter under the applicable return/withdrawal rules (Articles 6–8). This does not apply where the return was caused by the Seller's or the carrier's error.
ARTICLE 6 — RIGHT OF WITHDRAWAL (CONSUMERS)
6.1 A consumer has the right to withdraw from the contract within 14 calendar days without giving any reason. The period begins on the day after the consumer (or a third party indicated by them, other than the carrier) takes physical possession of the goods. Where several goods ordered together are delivered separately, the period runs from receipt of the last good; where goods are delivered in several lots or pieces, from receipt of the last lot or piece.
6.2 To exercise the right of withdrawal, the consumer informs the Seller of the decision by an unequivocal statement (e.g. e-mail to wristbands.eu@gmail.com) before the period expires. The consumer may use the model withdrawal form in the Annex, but this is not obligatory.
6.3 Effects. The Seller refunds all payments received, including the standard (least expensive) delivery cost, without undue delay and no later than 14 days from the day it is informed of the withdrawal. The Seller may withhold the refund until it has received the goods back, or evidence that they have been sent back, whichever is earlier. The refund is made using the same means of payment the consumer used, unless the consumer has expressly agreed to a different means and provided the consumer incurs no fee as a result. In addition:
the Seller is not required to refund the supplementary cost of a non-standard delivery method chosen by the consumer;
the consumer bears the direct cost of returning the goods;
the consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
6.4 Exceptions — no right of withdrawal. In accordance with Article 16(c) of Directive 2011/83/EU and Act No. 108/2024 Z. z. (Slovak Consumer Protection Act), the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised — this includes all printed / personalised wristbands. The consumer expressly acknowledges this when approving the BAT. Before the consumer approves the BAT and production begins, a consumer ordering personalised goods may still withdraw or cancel under Article 9; the loss of the right of withdrawal takes effect once production of the personalised goods has started.
6.5 Withdrawal instructions. How to exercise the right of withdrawal, including how the 14-day period is counted (Article 6.1) and its effects (Article 6.3), is set out in the Annex and is provided to the consumer on a durable medium before the order is placed.
ARTICLE 7 — LEGAL GUARANTEE OF CONFORMITY
7.1 The Seller is liable for any lack of conformity of the goods under the legal guarantee of conformity, for a period of 2 years from delivery, in accordance with Directive (EU) 2019/771 and Act No. 108/2024 Z. z. (which replaced Acts 250/2007 and 102/2014).
7.2 Remedies. In the event of a lack of conformity, the consumer may have the goods brought into conformity by repair or replacement, at the consumer's choice, unless the chosen remedy is impossible or would impose disproportionate costs on the Seller. As these single-use wristbands cannot be repaired, the primary remedy is replacement of the unused affected pieces. The consumer is entitled to a proportionate price reduction or to terminate the contract where: (a) repair or replacement is impossible or disproportionate; (b) the Seller has not completed the remedy within a reasonable time or without significant inconvenience to the consumer; (c) the lack of conformity reappears despite the Seller's attempt to remedy it; or (d) the lack of conformity is serious, or the Seller has refused or failed to bring the goods into conformity. The consumer may not terminate for a minor lack of conformity (the burden of proving it is minor is on the Seller). The tolerances in Article 2 are taken into account in assessing conformity but do not exclude this guarantee; a variation beyond the stated tolerances, or one that renders the goods unfit for their intended use, remains a lack of conformity.
7.3 Complaints. A complaint should be sent to wristbands.eu@gmail.com (or Oktobrova 689 / 10 , 92401 Galanta, Slovakia · IČO: 54 27 30 30 · IČ DPH: 212 163 37 12) with the order reference and a description (and, where possible, photos) of the issue. The Seller acknowledges receipt without undue delay and resolves the complaint within 30 days of the date it is made (extendable only for an objective reason notified to the consumer in writing); a rejected complaint is answered with written reasons. Reporting a lack of conformity later, but within the two-year guarantee period, does not cause the consumer to lose their statutory rights. To allow the Seller to verify and remedy a lack of conformity, the consumer is invited to report it within a reasonable time of discovery and, where the Seller reasonably requests, to make available or return representative samples of the pieces complained of; for consumers this does not shorten the two-year guarantee or impose a strict notification deadline as a condition of their rights.
7.4 Single-use products. The wristbands are single-use (disposable) products which, when stored unused, have no expiry date; the two-year guarantee therefore applies. The guarantee covers a lack of conformity existing at the time of delivery, including a latent manufacturing defect that becomes apparent only when the wristband is first applied or closed. It does not cover ordinary consumption through intended single use, nor damage, wear, removal, tampering or deterioration occurring after and as a result of application. Where a defect affects only part of a batch, the remedy relates to the affected pieces; pieces used without complaint at the time of use are presumed to have been in conformity.
7.5 Burden of proof. A lack of conformity which becomes apparent within two years of delivery is presumed to have existed at delivery, unless the contrary is proved or unless this presumption is incompatible with the nature of the goods or of the lack of conformity. Given the single-use nature of the wristbands (Article 7.4), a defect alleged in a piece that has been applied, worn, closed or otherwise used is incompatible with this presumption, which applies to unused pieces.
7.6 Cost of remedies; independence. Any repair or replacement is carried out free of charge, within a reasonable time from notification and without significant inconvenience to the consumer; where a remedy requires return of the goods, the consumer makes the affected unused pieces available and the Seller bears the cost of taking them back and of any replacement delivery. The legal guarantee of conformity is provided free of charge and applies independently of any commercial guarantee; nothing in these Terms, including the tolerances in Article 2, limits the consumer's mandatory rights under this guarantee.
ARTICLE 8 — RETURNS AND REFUNDS (PRACTICAL TERMS)
8.1 Before returning any goods, the Customer contacts the Seller by e-mail (return reason / order reference) to agree the return.
8.2 Returned goods must be sent back complete and in their original packaging, after agreement, to: Oktobrova 689 / 10 , 92401 Galanta, Slovakia · IČO: 54 27 30 30 · IČ DPH: 212 163 37 12 (or another address the Seller indicates in writing when agreeing the return). For withdrawal under Article 6, the direct cost and risk of return are borne by the consumer; for a lack-of-conformity claim under Article 7, the Seller bears the cost of return (Article 7.6).
8.3 Refunds are made using the same means of payment used for the order, within the legal time limit (14 days for consumer withdrawal under Article 6). Where the original payment method cannot be used, the Seller refunds by another method only with the consumer's express agreement and at no cost to the consumer.
8.4 Printed / personalised wristbands: due to their custom nature, they cannot be returned, exchanged or refunded except in the case of a lack of conformity under Article 7 (e.g. a manufacturing defect or an item not matching the approved BAT). This does not affect the Customer's right to cancel before approving the BAT under Article 9.1.
ARTICLE 9 — ORDER CANCELLATION
9.1 The Customer may cancel an order, by e-mail, at any time before production begins — that is, before the Customer has approved the BAT. After that point, Article 9.2 applies.
9.2 Once an order has entered production (BAT approved), it can no longer be cancelled, as production of personalised goods has begun (see Articles 6.4 and 8.4).
9.3 Where the Seller has incurred costs to fulfil an order that is then cancelled by the Customer (including pre-press/set-up costs on a business or abuse-related cancellation under Articles 1.8 and 9.2), those reasonable, evidenced costs may be charged to the Customer; any such amount must correspond to actual costs and may not constitute a disproportionate penalty. This clause does not apply where the Customer exercises a statutory right (withdrawal under Article 6, termination for late delivery under Article 5.3, or remedies for lack of conformity under Article 7), in which case no cancellation cost is charged.
ARTICLE 10 — LIABILITY
10.1 The Seller's liability is limited as permitted by law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including the consumer's mandatory rights under Articles 6 and 7. In particular, nothing excludes or limits the Seller's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for gross negligence or intentional fault.
10.2 Delivery times being indicative (Article 5), a delay does not give rise to compensation beyond the consumer's statutory rights, in particular the right to terminate under Article 5.3.
10.3 The Seller is not liable for delay or non-performance caused by force majeure (Article 10.4), without prejudice to the consumer's right to a refund where the goods are ultimately not delivered.
10.4 Force majeure. Neither party is liable for failure or delay (other than payment) caused by an event beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, terrorism, governmental measures, embargoes, energy or raw-material shortages, telecommunications or carrier failures, and strikes or industrial action (including of the carriers in Article 5.1). The affected party informs the other without undue delay; performance is suspended for the duration of the event. If it continues beyond 30 days, either party may terminate the affected order and the Seller refunds sums paid for undelivered goods.
ARTICLE 11 — RETENTION OF TITLE
11.1 The delivered goods remain the property of D i g l l y s.r o. until full payment of the price. The risk passes to the Customer on delivery (Article 5.4).
ARTICLE 12 — PUBLICATION / IMAGE RIGHTS
12.1 Unless the Customer objects, the Seller may reproduce photographs of products it has produced for the Customer on its website as a reference or illustration. Any such publication is based on the Seller's legitimate interest in showcasing its work (Art 6(1)(f) GDPR); the Customer may object at any time, with effect for the future, by writing to wristbands.eu@gmail.com, and the Seller will not publish images disclosing the personal data of the Customer or of third parties shown on the product. This processing is described in the Privacy Policy.
ARTICLE 13 — DATA PROTECTION
13.1 For the purposes of data protection, the controller is D i g l l y s.r o., contactable at wristbands.eu@gmail.com. The Seller processes personal data to perform the contract (Art 6(1)(b) GDPR), to meet legal and tax obligations (Art 6(1)(c)) and, for fraud prevention and verification, on legitimate interest (Art 6(1)(f)). Full details of purposes, recipients (including the carriers GLS/FedEx/DHL and payment providers), retention, transfers and the data subject's rights — including the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov, dataprotection.gov.sk) — are set out in the Privacy Policy at /privacy-policy.
13.2 Retention. The Seller keeps order and customer data for as long as necessary to perform the contract and to meet its legal obligations, in particular accounting and tax record-keeping periods. Information collected specifically to verify an individual order (Articles 1.7–1.9) is kept only as long as needed to complete the order or to defend a related claim. Retention periods are detailed in the Privacy Policy.
ARTICLE 14 — GOVERNING LAW, DISPUTE RESOLUTION, LANGUAGE
14.1 These Terms are governed by Slovak law (in particular Act No. 108/2024 Z. z.) and applicable EU law. For consumers, this choice does not deprive the consumer of the protection of mandatory provisions of the law of their country of habitual residence.
14.2 The parties will seek to resolve any dispute amicably. A consumer may apply for alternative dispute resolution (ADR) to the Slovak Trade Inspection (Slovenská obchodná inšpekcia – SOI), Slovenská obchodná inšpekcia, Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a ARS, Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, www.soi.sk, or — if resident in another EU Member State — to the competent ADR entity in their own country, where the Seller has rejected the complaint or has not responded within 30 days; the application may be filed electronically. (The EU online dispute resolution platform was discontinued on 20 July 2025; the national ADR body is the operative route.)
14.3 The competent courts are those designated by applicable law; for consumers, the courts of the consumer's place of residence remain available as provided by EU rules.
14.4 Language. The contract may be concluded in any language in which the website is available, and the Customer's contract is in the language of the order; the Terms are provided in several languages for convenience. The English and Slovak versions are the Seller's reference (authoritative) versions; in the event of any discrepancy between language versions these prevail — except that this shall not deprive a consumer of the protection of mandatory provisions of the language or law of their habitual residence.
ARTICLE 15 — GENERAL
15.1 Severability. If any provision of these Terms is held invalid, illegal, unfair or unenforceable, it is modified to the minimum extent necessary to make it valid or, if that is not possible, severed; the remaining provisions continue in full force. No term operates to exclude or limit a consumer's mandatory statutory rights.
15.2 Entire agreement; no waiver. These Terms, with the order confirmation and any expressly referenced document, constitute the entire agreement regarding the order and supersede prior communications on the same subject (this does not exclude a consumer's reliance on legally required pre-contractual information). The Seller's failure or delay in enforcing any provision is not a waiver, and a waiver in one instance does not waive any later breach. Any variation for a specific order is valid only if agreed in writing.
15.3 Assignment and subcontracting. The Seller may subcontract all or part of its obligations (in particular printing and carriage) and may assign its rights and obligations, provided this does not reduce the Customer's rights; the Seller remains responsible to the consumer for proper performance under applicable law. The Customer may not assign without the Seller's prior written consent.
15.4 Survival; headings; electronic communications. Provisions intended by their nature to survive (in particular Articles 2.10, 7, 10, 11, 13 and 14) continue after completion or termination. Headings are for convenience only and do not affect interpretation. The parties agree that communications and documents may be provided electronically (e-mail, website, PDF) and that these satisfy any requirement that information be in writing or on a durable medium; this does not reduce a consumer's statutory rights.
15.5 Access to the Seller's regional websites. The Seller operates several country-specific versions of its website. Customers are not blocked from accessing, and are not automatically redirected between, these versions on the basis of nationality or place of residence; where redirection is offered it occurs only with the Customer's consent and the originally requested version remains accessible, in accordance with Article 3 of Regulation (EU) 2018/302.
ANNEX — RIGHT OF WITHDRAWAL: INSTRUCTIONS AND MODEL FORM
Withdrawal instructions (consumers). You have the right to withdraw from this contract within 14 days without giving any reason. The period expires 14 days after the day on which you (or a third party you indicate, other than the carrier) take physical possession of the goods; for several goods in one order delivered separately, from the last good; for goods delivered in lots/pieces, from the last lot/piece. To exercise the right, inform us (D i g l l y s.r o., Oktobrova 689 / 10 , 92401 Galanta, Slovakia · IČO: 54 27 30 30 · IČ DPH: 212 163 37 12, wristbands.eu@gmail.com) of your decision by a clear statement (you may use the form below). To meet the deadline it is enough to send your communication before the period expires. If you withdraw, we refund all payments received, including standard delivery, no later than 14 days after we are informed, using the same means of payment you used; we may withhold the refund until we receive the goods back or proof of return. You bear the direct cost of returning the goods and are liable for any diminished value resulting from unnecessary handling.
Note: the right of withdrawal does not apply to goods made to your specifications or personalised (Article 6.4) — this covers our printed/personalised wristbands. For those goods, see the legal guarantee of conformity in Article 7.
Model withdrawal form(complete and return only if you wish to withdraw):
To: D i g l l y s.r o., Oktobrova 689 / 10 , 92401 Galanta, Slovakia · IČO: 54 27 30 30 · IČ DPH: 212 163 37 12, e-mail: wristbands.eu@gmail.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on: ______________________
Order number: ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature (only if on paper): ______________________
Date: ______________________
D i g l l y s.r o. — Oktobrova 689 / 10 , 92401 Galanta, Slovakia · IČO: 54 27 30 30 · IČ DPH: 212 163 37 12 — wristbands.eu@gmail.com — +421 951 646 335
